At Conway Dry Cleaners, we know that trusting someone with your clothes isn’t a small decision. Whether you’re new to dry cleaning or a longtime customer, this FAQ page is here to give you clear, helpful answers to the most common questions we receive. If you need more personalized information, we’re just a call or visit away!
1. What services do you offer?
We provide full-service dry cleaning, shirt laundering, wedding dress cleaning and preservation, household item cleaning (such as comforters and curtains), leather cleaning, alterations, and stain removal. We also offer FREE pick-up and delivery for added convenience.
2. Is your pick-up and delivery service really free?
Yes—100% free. You only pay for the cleaning services, just as if you dropped them off in-store. There are no hidden fees or subscriptions. It’s perfect for busy households, working professionals, and anyone who wants to save time and gas.
3. How do I sign up for the pick-up and delivery service?
Signing up is easy. Just visit our Pick-Up & Delivery page, fill out a short form, and we’ll schedule your service. You can also call us directly to get started. Once signed up, you’ll receive a reusable garment bag and be added to our regular route schedule.
4. What’s your standard turnaround time?
Most garments are ready for pick-up within 2 business days. Delivery days are Tuesday and Thursday. Same-day service is available for in-store drop-offs if items are brought in before 9 AM. Please call ahead to confirm availability.
5. Do you offer same-day dry cleaning?
Yes, we do! Same-day cleaning is available Monday through Friday for items dropped off before 9 AM. This service is especially helpful for last-minute events, travel, or meetings. Please note that some specialty items may require more time.
6. How should I prepare my clothes for dry cleaning or delivery?
Simply place your garments in a bag and include any special instructions (like stain locations or requested repairs). For first-time pick-up customers, you can use any bag. We’ll return your cleaned clothes in a custom Conway Dry Cleaners garment bag for future use.
7. Can you remove tough stains?
We have over 40 years of experience removing stubborn stains—including wine, oil, ink, makeup, grass, and more. While not all stains are completely removable, our experienced team uses advanced cleaning solutions to give your garments the best possible care.
8. Do you clean delicate or specialty items?
Absolutely. We specialize in cleaning delicate fabrics such as silk, linen, lace, and wool. We also clean and preserve wedding gowns, restore vintage items, and handle suede, leather, and fur garments. If you’re unsure whether we can handle an item, just ask—we’re happy to help.
9. What if I’m not home for delivery?
No problem. Most of our customers leave their items in a designated spot (porch, back door, etc.). Just let us know your preferred location. Your cleaned clothes will be returned to the same safe spot, in a weather-protected bag, even if you’re not home.
10. Are your cleaning processes environmentally friendly?
Yes, we use eco-friendly solvents and biodegradable packaging to reduce environmental impact without compromising cleaning quality. We’re committed to protecting both your clothes and the planet.
11. How much does dry cleaning cost?
Prices vary depending on the garment and service. A standard two-piece suit, for example, starts at around $12.95. We offer transparent pricing, and you’ll never be surprised with hidden fees. Please call or visit for a detailed estimate on your specific items.
12. Do you offer alterations or repairs?
Yes. We offer professional alterations, including hemming, zipper replacement, patching, and button repair. Whether it’s tailoring a new suit or fixing a torn seam, our in-house specialists provide careful attention to detail.
13. What areas do you serve?
We proudly serve Orlando and the surrounding Conway area, including Belle Isle, Edgewood, and parts of Downtown Orlando. If you’re unsure whether your neighborhood is on our delivery route, feel free to call—we’re expanding all the time.
14. Do I need to schedule every pick-up and delivery?
Once you’re on our route, there’s no need to schedule every time. We operate on a consistent, reliable schedule and will stop by whether you have clothes out or not. If you ever need to pause service, just send us a quick text, email, or call.
15. What makes Conway Dry Cleaners different?
We’re a family-owned business with deep roots in Orlando. Since 1976, we’ve built our reputation on personal service, expert garment care, and genuine relationships. We’re not just here to clean your clothes—we’re here to earn your trust, every time.
Still Have Questions?
Call us at (407) 275.0397 visit our Contact page, or stop by our store at 4450 Curry Ford Road, Orlando, FL. We’re always happy to help.
